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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By: Zeithaml, Valarie AContributor(s): Parasuraman, A | Berry, Leonard L, 1942-Material type: TextTextPublication details: New York : London : Free Press ; Collier Macmillan, c1990. Description: xii, 226 p. : ill. ; 25 cmISBN: 0029357012 :Subject(s): Customer services | Service industries -- Quality control -- Mathematical modelsDDC classification: 658.8/12 LOC classification: HF5415.5 | .Z45 1990Online resources: Contributor biographical information | Publisher description | Table of contents only | Sample text
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Item type Current library Call number Status Date due Barcode
Book UDOM Library - Collection of Informatics and Virtual Education
HF5415.5 .Z45 1990 (Browse shelf(Opens below)) Available 639

Includes bibliographical references (p. 207-218).

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